Is my satisfaction guaranteed ?
Yes, All Outdoor Safety first aid kits are Unconditionally Guaranteed. If you are not 100% satisfied for any reason, just return the kits to us within 30 days and we will promptly refund your credit card. No questions asked.
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When and how will my order be shipped ?
Your order will ship within 24 hours via U.S. Postal Service Priority (2-3 day) Mail with Delivery Confirmation.
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Is Outdoor Safety a reputable business ?
Yes. We have been the leader in veterinary first aid kit manufacturing since we opened 11 years ago. We have thousands of satisfied customers throughout the United States and Canada and our product "return rate" is less than 1%.
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Is my credit card transaction secure ?
Yes. CCNow (a Verisign Company) is our secure transaction processor. They use SSL encryption to protect sensitive data, such as your credit card number.
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How will the charge appear on my credit card statement ?
Per Outdoor Safety's arrangement with CCNow, the charge will appear as CCNow on your statement, not Outdoor Safety.
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What is your position on skin staplers and suture kits ?
We believe that only trained veterinary professionals are properly prepared and educated to determine when and in what manner a wound should be closed. If done improperly, one could exacerbate the problem in addition to causing considerable pain and injury to the dog.
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Are Outdoor Safety kits high quality ?
Yes. Our kits contain only the highest quality products available. For example, the instruments in our kits are stainless steel/surgical quality only. No plastic tweezers or low grade scissors.
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Do you ship to Canada ?
Yes. The United States and Canada are the only countries we sell/ship our kits to.
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How do I get a refund or replacement kit ?
Less than 1% of our kits have been returned to us since we began in 1991. However, if you would like a refund or replacement, send the product and your receipt to:
Outdoor Safety Returns
P.O. Box 103
Winona, MN 55987
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What is your privacy policy ?
It's very simple. Outdoor Safety has never and will never release any customer information to telemarketers, bulk e-mail list companies or any other business, organization or individual. Your information is confidential.
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